Casa Ioana has adopted non-discriminatory and positive activities regarding beneficiaries within its ACASĂ Programme.
In line with promoting the rights of beneficiaries, Casa Ioana has drawn up a ‘Charter of Rights’ that clearly sets out a beneficiary’s rights in respect of the services Casa Ioana provides.
Goals and Pointers to Progress
The goal of the ACASĂ Programme is that beneficiaries achieve their full potential through:
• receiving support and encouragement
• having accurate, relevant and up to date information
• having access to a single point of contact for services
• receiving coordinated and integrated social services that are relevant to their current situation and with their consent
Pointers to progress with beneficiaries are:
Supported beneficiaries
• feeling supported in resolving issues
• saying they feel better - there is a load lifted from them
• thinking about the longer-term and linked with relevant services
• are empowered
• feeling valued and recognised
• able to tell other service providers what they need
• recognising themselves as important and what this means
Information
• beneficiaries aware of what services are available
• comprehensive and appropriate information from beneficiaries to enable the ACASĂ Programme to provide the services beneficiaries need
• timely and accurate information to beneficiaries about service provision
Service provision
• services provided responsively, timely and flexibly, to meet the need
• temporary accommodation facilities met beneficiaries’ needs
Other
• new referrals
• beneficiaries returning or changing types of services received
beneficiaries giving positive feedback about the service
